Advanced tools continue to storm the field-service market. Business owners understand that the better communication they have with their clients, the more successful the development of their business. Companies are constantly working for clients who depend on their service, however, the degree of customer’s involvement in the process has changed. In Aberdeen’s State of Service Management 2015 report, “the top initiative to improve customer engagement for the best-in-class is to create a communication strategy that interact with customers on the channels and frequency they want”. Business owners want simplicity, flexibility and on-the go services.
Engage customers through mobile apps
Today mobile apps allow users to always stay in touch while keeping the whole process under review. Field service apps can help customers track the progress of work without the need to call the workers, track the payments with detailed calculations, get instant notifications, and a wide range of other features.
Maintain the workforce
Mobile solutions also provide benefits to the workers themselves. Through real-time access to information, specialists can significantly increase their productivity, speed and quality of work. Field service managers can make real-time analysis and decisions. Also, mobile inspections of equipment and workforce contribute the decrease of maintenance costs, prevention of incidents and improvement of services quality.
Start with Snappii
The range of features are wide. If you don’t know where to start implementation of mobile solutions to your field service business, Snappii can help you. Snappii has a directory of ready-made apps for a variety of industries. If you have any specific needs, our team will be glad to tailor any app for your business.
The uniqueness of Snappii lies in the possibility for anyone to become a real app developer and create powerful apps independently. A codeless platform allows users to choose from the huge collection of templates, tabs, color schemes, etc. and build a unique product with 100% meeting of your needs. Don’t waste time and join Snappii today!