Terms of Service

3.1 Access.

Subject to this Agreement and payment of fees, Snappii grants you a non-exclusive, non-transferable, non-sublicensable (except as stated in 3.2), limited right during the Subscription Term to access and use the Service for your internal business purposes and to build, publish, and operate Apps.

3.2 Apps and End-Users.

You may distribute your Apps to End-Users within your organization and to your own customers and clients. You may not resell or sublicense the Service, or Apps built with it, to third parties as a standalone product, or offer the Service as a white-label or reseller offering, without our prior written permission. Apps may include Snappii-owned code, components, and templates, which are licensed to you only for use within Apps operated through the Service.

3.3 Platform Terms.

When you publish an App to Apple App Store, Google Play, or any other marketplace, you must comply with that platform's terms, policies, and developer agreements. You are responsible for your own developer accounts, credentials, fees, and app review submissions. We do not guarantee that any marketplace will approve or continue to list your App.

3.4 Reservation of Rights.

Snappii and its licensors retain all rights in the Service, including software, code, design, templates, documentation, and the look and feel of the Service. No rights are granted except those expressly stated. You may not copy or reuse the Service's code, HTML/CSS, or visual design elements without our written permission.

3.5 Changes to the Service.

We may modify, improve, or discontinue features of the Service. If we discontinue a material feature you have paid for during a Subscription Term, we will notify you and, as your sole remedy, refund the prepaid fees for the discontinued portion for the remainder of the term.

4.1 Account Security.

You must provide accurate registration information and keep your credentials confidential. You are responsible for all activity under your account, including activity by Authorized Users and End-Users.

4.2 Seats.

Each License may be assigned to one named Authorized User and may not be shared. You may reassign a License from one individual to another, but not so frequently as to circumvent license limits.

4.3 Customer Manages Users.

You are solely responsible for adding, removing, and deactivating Authorized Users and for tracking who holds each License. Changes in your personnel, including departures, do not reduce your fees. Fees apply to all purchased Licenses for the full Subscription Term whether or not a License is assigned, active, or used.

4.4 Adding and Reducing Seats.

You may add Licenses at any time; additional Licenses are charged at the then-current rate, prorated to the end of the current Subscription Term and co-termed unless the Order states otherwise. You may reduce the number of Licenses only effective at the start of a renewal term, and only by providing written notice at least 14 days before the renewal date.

4.5 Account Reviews.

On request, we will provide a current list of Licenses and assigned users so you can review your account. Please contact support@snappii.com to request one. We are not responsible for monitoring your users' status or for identifying unused Licenses.

5.1 Fees.

You will pay all fees stated in the Order. Unless the Order states otherwise, fees are in advance in USD and are due at the time of purchase.

5.2 Commitment; Non-Cancellable.

Subscriptions are committed for the full Subscription Term. All fees are non-cancellable and non-refundable, including fees for unused, inactive, or deactivated Licenses, unused features, and unused portions of the Subscription Term, except where this Agreement expressly provides a refund (Sections 3.5 and 14.3) or where required by applicable law.

5.3 No Credits for Unused Licenses.

We do not issue refunds, credits, or fee adjustments for Licenses that were not used or that became unused during the Subscription Term, including where the assigned user left your organization.

5.4 Taxes.

Fees exclude taxes, duties, and similar charges. You are responsible for all such amounts, other than taxes on Snappii's net income. If you claim a tax exemption, you must provide a valid certificate.

5.5 Late Payment.

We may suspend the Service after 7 days' notice of non-payment.

5.6 Disputes and Chargebacks.

If you believe an invoice is incorrect, you must notify us in writing within 30 days of the invoice date, describing the issue in reasonable detail. Initiating a chargeback or payment reversal without first following this process is a breach of this Agreement and may result in suspension.

5.7 Price Changes.

Fees are fixed for the Subscription Term. We may change prices for any renewal term by notifying you at least 30 days before the renewal date. Your continued subscription after renewal constitutes acceptance of the new prices.

5.8 Purchases by Payment Link or Checkout.

You may purchase the Service through a payment link, online checkout, invoice, or quote, each of which is an "Order." By completing payment or selecting the acceptance box at checkout, you agree to this Agreement and confirm that you have reviewed the plan, number of Licenses, price, Subscription Term, automatic renewal, and no-refund terms shown at purchase. We will email you a confirmation with those details and a link to this Agreement. That confirmation, and our records of your purchase (including its date, the version of this Agreement you accepted, and the Order details), are evidence of the terms you agreed to. If any Order detail is incorrect, you must notify us in writing within 7 days of the confirmation email.

6.1 Term.

This Agreement begins on the Effective Date and continues until all Subscription Terms have ended or the Agreement is terminated under Section 14.

6.2 Automatic Renewal.

Unless the Order states otherwise, each Subscription Term renews automatically for successive periods equal to the expiring term (or one year, if shorter), at the then-current fees, unless either party gives written notice of non-renewal at least 30 days before the end of the current term.

6.3 How to Cancel.

You may stop future renewals at any time before the notice deadline by emailing support@snappii.com, or through your account settings if available. Cancelling stops renewal only. It does not entitle you to a refund.

6.4 Data Removal Requests.

Separate from cancelling a subscription, you may request deletion of personal data as described in Section 10 and our Privacy Policy.

7.1 Lawful Use.

You are responsible for your Apps, your Customer Data, and your Authorized Users' and End-Users' compliance with this Agreement. You must use the Service only for lawful purposes and in compliance with applicable laws.

7.2 End-User Terms and Notices.

You are responsible for providing any privacy notices, terms of use, consents, and disclosures required for your Apps and for obtaining all consents needed to collect Customer Data, including location, photos, signatures, and personal information.

7.3 Prohibited Conduct.

You will not, and will not permit others to:

• reverse engineer, decompile, or attempt to extract source code from the Service, except where law prohibits this restriction;
• modify, adapt, hack, or interfere with the Service, or bypass security or license controls;
• probe, scan, or test the vulnerability of the Service without our written consent;
• share login credentials or exceed purchased License limits;
• use automated means to scrape or extract data from the Service, except through documented APIs;
• upload malware, unlawful, infringing, defamatory, obscene, or abusive content;
• falsely claim an affiliation with Snappii;
• use the Service to build competing products or to benchmark it for public release without our consent;
• resell or exploit the Service as described in Section 3.2; or
• use the Service in violation of export, sanctions, or anti-corruption laws.

7.4 Content Removal.

We may, but are not obligated to, remove or disable Customer Data or Apps that we reasonably believe violate this Agreement or applicable law.

7.5 Third-Party Integrations.

The Service may connect to third-party products and services you choose to use. Your use is governed by their terms, and we are not responsible for third-party services.

8.1 Customer Data.

You retain ownership of Customer Data. You grant Snappii a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, and display Customer Data solely to provide, secure, support, and improve the Service for you, and as otherwise permitted by this Agreement. This license ends when Customer Data is deleted, subject to Section 10.4 (backups).

8.2 Your Representations.

You represent that you have all rights necessary to submit Customer Data and to grant the licenses in this Agreement, and that Customer Data and your use of the Service will not infringe or violate any third party's rights or any law. You are responsible for any licenses needed for content you use in Apps.

8.3 Apps.

As between the parties, you own the configurations, forms, workflows, and branding you create in Apps, excluding the Service, Snappii templates, and any code or components provided by Snappii, which remain Snappii's property and are licensed to you under Section 3.

8.4 Usage Data.

We may collect and use technical and usage data about the Service, and may use Customer Data in aggregated and de-identified form, to operate, secure, and improve the Service and for analytics. We will not identify you or your End-Users as the source of such data.

8.5 Feedback.

If you provide suggestions or feedback about the Service, you grant Snappii a perpetual, irrevocable, worldwide, royalty-free license to use it without restriction or attribution. Feedback does not include Customer Data.

8.6 Publicity.

With your prior written approval (which may be by email), we may identify you as a customer and use your name and logo in marketing materials.

10.1 Privacy Policy.

Our Privacy Policy at https://www.snappii.com/policy describes how we collect and use personal information and is incorporated into this Agreement.

10.2 Roles.

For personal data in Customer Data, you are the controller (or business) and Snappii is the processor (or service provider). We process such data only on your documented instructions and as described in this Agreement.

10.3 Security.

We maintain reasonable administrative, technical, and physical safeguards designed to protect Customer Data. You are responsible for securing your account credentials, devices, and Authorized User permissions, and for configuring the Service to meet your own security and compliance needs. No system is completely secure, and we do not guarantee that Customer Data will never be accessed, lost, or disclosed.

10.4 Retention, Export, and Deletion.

During the Subscription Term you may export Customer Data using the Service's export features. For 30 days after the term ends, we will make Customer Data available for export on request. After that period, we will delete Customer Data from active systems within 90 days, except where retention is required by law. Backup copies may persist for a limited period before being overwritten in the ordinary course.

10.5 Regulated Data.

You must not use the Service to store payment card data, protected health information, or other regulated data.

10.6 Data Subject Requests.

To request deletion of your personal data or your End-Users' personal data, use this page https://www.snappii.com/how-to-delete-your-snappii-account. We will respond as required by law.

10.7 Incident Notice.

We will notify you without undue delay after becoming aware of a confirmed breach of security affecting your Customer Data, as required by applicable law.

11.1 Mutual.

Each party represents that it has authority to enter into this Agreement.

11.2 Limited Warranty.

Snappii warrants that the Service will perform materially as described in its documentation during the Subscription Term. If the Service does not, you must notify us in writing within 30 days, and we will use commercially reasonable efforts to correct the problem or, if we cannot do so within a reasonable time, you may terminate the affected subscription and receive a pro-rata refund of prepaid fees for the remaining term. This is your sole remedy for breach of this warranty.

11.3 Disclaimer.

EXCEPT AS EXPRESSLY STATED IN THIS AGREEMENT, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." SNAPPII DISCLAIMS ALL OTHER WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND SYSTEM INTEGRATION. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE FROM LOSS OF DATA; THAT ANY APP WILL BE APPROVED BY ANY APP STORE OR MARKETPLACE; OR THAT THE SERVICE WILL MEET YOUR REGULATORY OR COMPLIANCE REQUIREMENTS. THIRD-PARTY SOFTWARE, HOSTING, AND SERVICES ARE SUBJECT TO THEIR OWN TERMS AND WARRANTIES, AND SNAPPII MAKES NO SEPARATE WARRANTY CONCERNING THEM.

11.4 Inspection and Compliance Use.

The Service is a tool to help you collect and manage information. You are responsible for the accuracy of data entered, for the content and design of your forms and checklists, and for any decisions, inspections, safety determinations, or regulatory filings made using the Service or Apps. Snappii does not provide professional, legal, safety, or compliance advice.

12.1 By Customer.

You will defend, indemnify, and hold harmless Snappii and its affiliates, officers, directors, employees, and agents from third-party claims, and resulting damages, liabilities, costs, and expenses (including reasonable attorneys' fees), arising from (a) Customer Data or Apps, including any claim that they infringe or violate third-party rights or applicable law; (b) your or your users' use of the Service in breach of this Agreement; or (c) your failure to provide required notices or obtain required consents from End-Users.

12.2 Procedure.

The indemnified party must give prompt written notice of the claim, allow the indemnifying party sole control of the defense and settlement (provided no settlement may impose liability or admit fault on behalf of the indemnified party without its consent), and provide reasonable cooperation at the indemnifying party's expense.

13.1 Exclusion of Certain Damages.

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR LOSS OR CORRUPTION OF DATA, ARISING OUT OF OR RELATED TO THIS AGREEMENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13.2 Cap.

TO THE FULLEST EXTENT PERMITTED BY LAW, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL NOT EXCEED THE FEES PAID AND PAYABLE BY YOU TO SNAPPII FOR THE SERVICE GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

13.3 Exceptions.

The limitations above do not apply to your payment obligations, your breach of Section 3.2 or 7.3, your indemnification obligations under Section 12.1, or liability that cannot be limited by law (such as fraud or willful misconduct).

13.4 Basis of the Bargain.

These limitations apply regardless of the legal theory, including contract, tort, or negligence, and regardless of whether any remedy fails of its essential purpose. The parties agree that the fees reflect this allocation of risk.

13.5 Claims Period.

Any claim arising from this Agreement must be brought within one (1) year after the cause of action arises, to the extent permitted by law.

14.1 Termination for Cause.

Either party may terminate this Agreement or an Order if the other party materially breaches it and fails to cure within 30 days after written notice. We may terminate immediately if you breach Section 3.2, 7.3, or 5 (after the notice in Section 5.5), or if required by law.

14.2 Suspension.

We may suspend your access immediately if necessary to prevent harm, security risk, or legal violation, or for non-payment as described in Section 5.5. We will restore access once the issue is resolved.

14.3 Refund on Our Termination.

If Snappii terminates a subscription for convenience, or if you terminate under Section 14.1 for Snappii's uncured material breach, Snappii will refund the prepaid fees covering the period after termination.

14.4 Effect of Termination.

On termination or expiration: (a) your right to access the Service ends and your Apps may stop functioning or be removed from marketplaces; (b) you must pay all fees due through the end of the Subscription Term (except as provided in Section 14.3); (c) you may export Customer Data as described in Section 10.4; and (d) each party will return or destroy the other's confidential information on request.

14.5 Abusive Conduct.

Abuse, threats, or harassment toward any Snappii employee, contractor, or other customer may result in immediate termination without refund.

14.6 Survival.

Sections 1, 2, 4.3, 5 (for amounts owed), 7.3, 8, 10.4, 11.3, 12, 13, 14.4, 14.6, 15, and 16 survive termination or expiration.

16.1 Governing Law.

This Agreement is governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods does not apply.

16.2 Venue.

Subject to Section 16.3, the state and federal courts located in New Hampshire have exclusive jurisdiction over any dispute, and each party consents to personal jurisdiction and venue there.

16.3 Injunctive Relief.

Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

16.4 Changes to This Agreement.

We may update this Agreement from time to time. For material changes, we will provide at least 30 days' notice by email or in the Service before they take effect. Changes do not alter fees, seats, or terms of an existing Subscription Term, unless you agree in writing. If you object to changes that apply at renewal, you may elect not to renew under Section 6.3. Your continued use of the Service after the effective date of the changes constitutes acceptance of them.

16.5 Notices.

Notices to you may be sent to the email associated with your account or posted in the Service. Notices to Snappii must be sent to support@snappii.com.

16.6 Electronic Communications.

You consent to receive notices and records electronically and agree that electronic acceptance and signatures are binding.

16.7 Assignment.

You may not assign or transfer this Agreement without Snappii's prior written consent. Snappii may assign this Agreement in connection with a merger, acquisition, reorganization, or sale of substantially all its assets or the relevant business, or to an affiliate. Any attempted assignment in violation of this Section is void.

16.8 Force Majeure.

Neither party is liable for delays or failures caused by events beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, governmental action, internet or power outages, or failures of third-party hosting or telecommunications providers. Payment obligations are not excused.

16.9 Independent Contractors.

The parties are independent contractors. Nothing in this Agreement creates a partnership, joint venture, agency, or employment relationship. There are no third-party beneficiaries.

16.10 Severability; Waiver.

If any provision is found unenforceable, it will be enforced to the maximum extent permissible and the remainder will remain in effect. A failure to enforce any right is not a waiver of that right or of future rights.

16.11 Interpretation.

Headings are for convenience only and have no legal effect. "Including" means "including without limitation." This Agreement is written in English, which controls over any translation.